Engage Your Patients And Members Where They Are…Not Where You Wish They Were

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Not long ago, Lloyd Dean, president and CEO of the San Francisco-based health care-system Dignity Health announced the Dignity Health and Box Patient Education App Challenge. In the course of the announcement, Dean is quoted as saying: “We recognize the immense potential that (health information) technology has to enhance our patients’ care and overall experience.” […]

The Myth Of Patient-Centered Care

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I can’t think of any strategic initiative in recent time with more potential to engage and active patients, improve patient health outcomes and enhance patient experiences than the call by the Institute of Medicine in Crossing the Quality Chasm for providers to become more patient-centered.  Specifically, more patient-centered in the way they communicate with patients. […]

Shared Decision Making – Not Ready For Prime Time – Nor Evidently Is Patient-Centered Care

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When it comes to delivering truly patient-centered care…how are providers supposed to know when they have “arrived”?   According to Michael Berry, MD, President of the Informed Medical Decisions Foundation, providers will know they have achieved the “pinnacle of patient-centered care” when they routinely engage their patients in shared decision-making (SDM). In theory, shared decision-making (aka […]

tient Lack Of Time And Reimbursement – Is That Why Physicians Don’t Do a Better Job Communicating With Patients?

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“I don’t have the time to talk to patients…I don’t get reimbursed for that.”  This is an all too common refrain from primary care physicians and practice managers when ever the subject of improving physician-patient communications comes up. I get it.   Primary care physicians in particular are under tremendous pressure to produce.   Just imagine…physicians in […]

The Cost of Poor Physician-Patient Communication – Depression

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Depression is one of those conditions that patients, particularly men and certain ethnic groups, are reluctant to bring up on their own.  Unfortunately  most physicians also seem reluctant to bring up the subject of depression with their patients. Depression is a big problem these days.   Four out of every ten patients in  primary care waiting […]