What Makes A Good Doctor…And Can We Measure It?

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The following is a authorized re-post of a recent piece by Ashish Jha, MD from his blog An Ounce of Evidence.   I recently spoke to a quality measures development organization and it got me thinking — what makes a good doctor, and how do we measure it? In thinking about this, I reflected on […]

Satisfaction With Provider Communication In Recent Study Is Lower In Patient Center-Medical Homes (PCMH) Than Non-PCMH

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A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention.  It was entitled Patient Satisfaction With Medical Home Quality High.  I was intrigued.  I asked myself high compared to what?  Non-PCMH practices? The study, which appeared in the November-December 2013 Annals of Family Medicine, asked 4,500 patients (2009 Health Center […]

The Myth Of Patient-Centered Care

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I can’t think of any strategic initiative in recent time with more potential to engage and active patients, improve patient health outcomes and enhance patient experiences than the call by the Institute of Medicine in Crossing the Quality Chasm for providers to become more patient-centered.  Specifically, more patient-centered in the way they communicate with patients. […]

Ten Reasons Why Hospitals, Health Plans And Medical Groups Should Invest In Developing Their Physicians’ Patient-Centered Communication Skills

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“Patients are, in fact, overly patient; they put up with unnecessary discomforts and grant their doctors the benefit of every doubt, until deficiencies in care are too manifest to be overlooked.  Generally speaking, one can assume that the quality of care is, actually, worse than surveys of patient satisfaction would seem to show.  Patients need […]

Shared Decision Making – Not Ready For Prime Time – Nor Evidently Is Patient-Centered Care

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When it comes to delivering truly patient-centered care…how are providers supposed to know when they have “arrived”?   According to Michael Berry, MD, President of the Informed Medical Decisions Foundation, providers will know they have achieved the “pinnacle of patient-centered care” when they routinely engage their patients in shared decision-making (SDM). In theory, shared decision-making (aka […]