Satisfaction With Provider Communication In Recent Study Is Lower In Patient Center-Medical Homes (PCMH) Than Non-PCMH

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A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention.  It was entitled Patient Satisfaction With Medical Home Quality High.  I was intrigued.  I asked myself high compared to what?  Non-PCMH practices? The study, which appeared in the November-December 2013 Annals of Family Medicine, asked 4,500 patients (2009 Health Center […]

The Myth Of Patient-Centered Care

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I can’t think of any strategic initiative in recent time with more potential to engage and active patients, improve patient health outcomes and enhance patient experiences than the call by the Institute of Medicine in Crossing the Quality Chasm for providers to become more patient-centered.  Specifically, more patient-centered in the way they communicate with patients. […]

What’s The Big Deal With Physician-Patient Communications?

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An Interview With Adopt One! Challenge Advisory Board Member Nancy Freimark, PhD Here’s a recent interview I did with Nancy Freimark, PhD, an Adopt One! Challenge Advisory Board Member.  Nancy is a strategic communications consultant currently working in telehealth.  She is the former Director of Communications & Regional Director of Market Research for Kaiser Permanente […]