What Makes A Good Doctor…And Can We Measure It?

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The following is a authorized re-post of a recent piece by Ashish Jha, MD from his blog An Ounce of Evidence.   I recently spoke to a quality measures development organization and it got me thinking — what makes a good doctor, and how do we measure it? In thinking about this, I reflected on […]

The Power Of Conversations Between Physicians And Patients

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People always ask me how I got started with my work in physician-patient communications.  Like so many people, I had a story that I felt needed to be told.  Much of my inspiration over the course of the last five years of writing Mind the Gap have come from my wife and my journey as […]

Satisfaction With Provider Communication In Recent Study Is Lower In Patient Center-Medical Homes (PCMH) Than Non-PCMH

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A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention.  It was entitled Patient Satisfaction With Medical Home Quality High.  I was intrigued.  I asked myself high compared to what?  Non-PCMH practices? The study, which appeared in the November-December 2013 Annals of Family Medicine, asked 4,500 patients (2009 Health Center […]

Engage Your Patients And Members Where They Are…Not Where You Wish They Were

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Not long ago, Lloyd Dean, president and CEO of the San Francisco-based health care-system Dignity Health announced the Dignity Health and Box Patient Education App Challenge. In the course of the announcement, Dean is quoted as saying: “We recognize the immense potential that (health information) technology has to enhance our patients’ care and overall experience.” […]

How To Speak So Your Doctor Will Listen

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This guest  post was written by Vicki Whiting, Ph.D., MBA is a Professor of Management at Westminster College, and an Award-Winning Author of the health care advocacy book, “In Pain We Trust.” Doctors interrupt patients 18 seconds into an office visit, on average. Given this fact, patients who seek to maximize their healthcare must learn […]