Engage Your Patients And Members Where They Are…Not Where You Wish They Were

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Not long ago, Lloyd Dean, president and CEO of the San Francisco-based health care-system Dignity Health announced the Dignity Health and Box Patient Education App Challenge. In the course of the announcement, Dean is quoted as saying: “We recognize the immense potential that (health information) technology has to enhance our patients’ care and overall experience.” […]

The 10 Commandments of Patient Engagement

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As a patient, care giver, researcher and a human being, here ‘s my “take” on what physicians and hospitals, and all the entities that work with them like health plans, ACOs , etc. need to do to effectively increase patient engagement in 2013 and beyond. Act like you are glad to see them (patients) and […]

Patient Portals – What Do Patients Really Think About Them?

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There seems to be an inverse relationship between the amount of spin one hears about “the next big thing”…and reality.    First it was EMRs and virtual e-visits, then social media, and now patient portals seem poised to be next big thing.   The drumbeat of vendors and pundits is unmistakable….physician that don’t adapt will be toast.   […]