The Power Of Conversations Between Physicians And Patients

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People always ask me how I got started with my work in physician-patient communications.  Like so many people, I had a story that I felt needed to be told.  Much of my inspiration over the course of the last five years of writing Mind the Gap have come from my wife and my journey as […]

Satisfaction With Provider Communication In Recent Study Is Lower In Patient Center-Medical Homes (PCMH) Than Non-PCMH

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A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention.  It was entitled Patient Satisfaction With Medical Home Quality High.  I was intrigued.  I asked myself high compared to what?  Non-PCMH practices? The study, which appeared in the November-December 2013 Annals of Family Medicine, asked 4,500 patients (2009 Health Center […]

Why It’s So Important For Physicians To Listen – The Patient’s Perspective

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A recent qualitative study (structured interviews) of patients conducted at       McGill University School of Medicine underscores the importance of listening in physician-patient interactions.   In this study, patients were asked to identify the qualities of a good physician.   The following is a typical patient response: “A good physician is somebody who will listen to what […]

Patients Are Often More Engaged In Their Health Than Providers Think

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Patients often don’t get the respect they deserve. Take the subject of patient engagement.  Just about everywhere you turn in the health care literature these days we are told how physicians and other providers need to do a better job getting patients involved in their own health. But is that really their role? Patient Engagement […]

Why Patients Don’t Always Do What’s In Their Best Interest

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Can you say “reactance”?  Don’t feel bad, I wasn’t familiar with the term either until recently.  But as you will see, anyone that has ever been a patient will catch on pretty quickly as to what reactance is and how it works. Reactance is how we respond to something that threatens to limit or eliminate […]

What doctors really think about women who are ‘Medical Googlers’

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The following is a guest post by Carolyn Thomas, a heart attack survivor and e-patient who excellent blogs talks about her experiences and lessons learned at Heart Sisters. Me: “My name is Carolyn, and I’m a Medical Googler.” You, all together now: “Hello Carolyn!” This will come as no surprise to any of you regular […]