What Makes A Good Doctor…And Can We Measure It?

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The following is a authorized re-post of a recent piece by Ashish Jha, MD from his blog An Ounce of Evidence.   I recently spoke to a quality measures development organization and it got me thinking — what makes a good doctor, and how do we measure it? In thinking about this, I reflected on […]

The Power Of Conversations Between Physicians And Patients

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People always ask me how I got started with my work in physician-patient communications.  Like so many people, I had a story that I felt needed to be told.  Much of my inspiration over the course of the last five years of writing Mind the Gap have come from my wife and my journey as […]

Some Practical Advice For HIMSS 2014 Attendees…

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HIMSS14, the big conference for all things dealing with health IT, is right around the corner. It’s a great conference – wish I could attended this year. But my wife’s health keeps me close to home these days. Since I can’t be there on my soap box, I want to share here a few thoughts […]

Doing Patient Engagement For The Wrong Reasons Doesn’t Work

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I recently came across an interview with Stephen Beck, MD, Chief Medical Information Officer (CMIO) at Catholic Health Partners. Dr. Beck was being interviewed on the subject of patient portals and patient engagement. Here’s a quote from that interview. “While we have many enrolled patients in our patient portal, it’s not simply the enrollment but […]

Engage Your Patients And Members Where They Are…Not Where You Wish They Were

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Not long ago, Lloyd Dean, president and CEO of the San Francisco-based health care-system Dignity Health announced the Dignity Health and Box Patient Education App Challenge. In the course of the announcement, Dean is quoted as saying: “We recognize the immense potential that (health information) technology has to enhance our patients’ care and overall experience.” […]

The Myth Of Patient-Centered Care

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I can’t think of any strategic initiative in recent time with more potential to engage and active patients, improve patient health outcomes and enhance patient experiences than the call by the Institute of Medicine in Crossing the Quality Chasm for providers to become more patient-centered.  Specifically, more patient-centered in the way they communicate with patients. […]