The Power Of Conversations Between Physicians And Patients

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People always ask me how I got started with my work in physician-patient communications.  Like so many people, I had a story that I felt needed to be told.  Much of my inspiration over the course of the last five years of writing Mind the Gap have come from my wife and my journey as […]

Doing Patient Engagement For The Wrong Reasons Doesn’t Work

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I recently came across an interview with Stephen Beck, MD, Chief Medical Information Officer (CMIO) at Catholic Health Partners. Dr. Beck was being interviewed on the subject of patient portals and patient engagement. Here’s a quote from that interview. “While we have many enrolled patients in our patient portal, it’s not simply the enrollment but […]

Satisfaction With Provider Communication In Recent Study Is Lower In Patient Center-Medical Homes (PCMH) Than Non-PCMH

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A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention.  It was entitled Patient Satisfaction With Medical Home Quality High.  I was intrigued.  I asked myself high compared to what?  Non-PCMH practices? The study, which appeared in the November-December 2013 Annals of Family Medicine, asked 4,500 patients (2009 Health Center […]

Engage Your Patients And Members Where They Are…Not Where You Wish They Were

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Not long ago, Lloyd Dean, president and CEO of the San Francisco-based health care-system Dignity Health announced the Dignity Health and Box Patient Education App Challenge. In the course of the announcement, Dean is quoted as saying: “We recognize the immense potential that (health information) technology has to enhance our patients’ care and overall experience.” […]

Shared Decision Making – Not Ready For Prime Time – Nor Evidently Is Patient-Centered Care

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When it comes to delivering truly patient-centered care…how are providers supposed to know when they have “arrived”?   According to Michael Berry, MD, President of the Informed Medical Decisions Foundation, providers will know they have achieved the “pinnacle of patient-centered care” when they routinely engage their patients in shared decision-making (SDM). In theory, shared decision-making (aka […]

3 First Principles For Evaluating Patient-Facing HIT Solutions

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With the HIMSS13 Conference next week we can expect to hear a lot about how health information technology (HIT) and e-Health is expected to challenge and change the way health care now and in years to come.  To be sure great strides have been made in the adoption of electronic medical records, decision support, and […]