The Power Of Conversations Between Physicians And Patients

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People always ask me how I got started with my work in physician-patient communications.  Like so many people, I had a story that I felt needed to be told.  Much of my inspiration over the course of the last five years of writing Mind the Gap have come from my wife and my journey as […]

Engage Your Patients And Members Where They Are…Not Where You Wish They Were

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Not long ago, Lloyd Dean, president and CEO of the San Francisco-based health care-system Dignity Health announced the Dignity Health and Box Patient Education App Challenge. In the course of the announcement, Dean is quoted as saying: “We recognize the immense potential that (health information) technology has to enhance our patients’ care and overall experience.” […]

The 10 Commandments of Patient Engagement

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As a patient, care giver, researcher and a human being, here ‘s my “take” on what physicians and hospitals, and all the entities that work with them like health plans, ACOs , etc. need to do to effectively increase patient engagement in 2013 and beyond. Act like you are glad to see them (patients) and […]

Why It’s So Important For Physicians To Listen – The Patient’s Perspective

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A recent qualitative study (structured interviews) of patients conducted at       McGill University School of Medicine underscores the importance of listening in physician-patient interactions.   In this study, patients were asked to identify the qualities of a good physician.   The following is a typical patient response: “A good physician is somebody who will listen to what […]

Can Long-Term Physician-Patient Relationships Be Bad For Your Health?

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I wonder how many problems like non-compliance, usually attributed to “poor patient behavior,” actually stem from long-term physician-patient relationships in which both parties have just given up. You know what I mean…physicians who have treated certain patients long enough that they believe they are just plain never going to do what they are told…and patients with […]